We reserve the right to request a 50% deposit to secure your booking which may be paid over the telephone using your debit or credit card.
RULES FOR ONLINE CONDUCT
By using the service, you agree that you will not attempt to undermine the integrity of this web site.
These terms and conditions apply to the use of this website and by accessing this website and/or making a booking or purchase you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Before you place an order for products or services, if you have any questions relating to these terms and conditions please do not hesitate to contact us.
YOUR RIGHT TO CANCEL
The following terms apply to all appointments made for Monday to Sunday. At least 48 hours notice is requested if you need to cancel or change your appointment. Otherwise the late cancellation costs as laid out below will be charged.
CANCELLATION OR CHANGE
of treatment times within 48 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for the appointment , our treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.
HOW TO CANCEL OR CHANGE YOUR APPOINTMENT:
Cancellations should be made by calling us on 01276 402 113. If you are cancelling outside of normal salon operating hours – you may cancel by email but this should be followed up by telephone during salon operating hours.
YOUR RIGHT TO CANCEL
Applies to couple or group bookings: A minimum of 72 hours notice is required – otherwise the late cancellation costs as laid out below will be charged.
Gift Vouchers are non refundable and are valid for six months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash.
Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers – which will be voided at the salon should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).
OUR RIGHT TO CANCEL
If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone – where possible.
We reserve the right to:
- Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website
- Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and/or our services.
We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.
You agree to keep your personal record held by the salon updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers.
In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off for the full duration of your time at the salon.
We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection & GDPR and consumer legislation.
Can not be used in conjunction with any other offer.
Can not be exchanged for cash or an alternative treatment.
The promoter has the right to withdraw the offer at any time during the promotion
If you have any queries, please contact